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Case study

Natscent

A refined e-commerce experience for a fragrance brand.

Natscent

Client

Natscent

Industry

E-commerce / fragrance brand

Timeline

2025

Services

Brand UX, E-commerce development, SEO automation

What was broken?

Challenge

Natscent had already proven demand through Amazon, but the brand did not yet have an owned e-commerce experience at the level of the competitors they wanted to stand beside. They needed a website that could translate the quality of the product into a calm, refined, trustworthy commerce journey.

  • Sales were happening through Amazon, but the brand lacked its own direct commerce channel.
  • The existing digital presence did not communicate the product quality or brand ambition strongly enough.
  • Neil Ghura and Raluca Ghura needed a collaborative build process where requests, operational needs, and brand vision were handled clearly.

What was built?

Solution

We worked closely with Neil and Raluca to turn their vision into a polished Shopify commerce experience: editorial, premium, easy to navigate, and structured for product discovery and direct sales.

Custom Shopify storefront designed around brand trust, product storytelling, and conversion.

Editorial UX/UI direction that made the fragrance experience feel more refined and competitive.

Product pages and shopping flows built to move customers from discovery to purchase with less friction.

Efficient communication and close feedback loops so their requests were reflected quickly and accurately.

How was it delivered?

Process

The delivery was highly collaborative. The goal was not to force a generic e-commerce template onto the brand, but to listen carefully, interpret the vision, and build the commerce experience they actually wanted.

01

Clarified the gap between Amazon-only sales and the owned brand experience Natscent needed.

02

Mapped the visual direction, product story, customer journey, and operational requirements with Neil and Raluca.

03

Designed and built the Shopify storefront, product pages, media presentation, and checkout-focused flows.

04

Iterated through feedback quickly, refined the final experience, and delivered a store the owners were confident to recommend.

Actual metrics.

Results

These are implementation metrics based on delivered scope, not inflated marketing claims.

1

owned e-commerce channel created

Shopify

commerce platform delivered

Positive

client feedback received

Referral

services recommended

Delivered flows and platform interactions.

System videos

Editorial UX & visual identity
E-commerce storefront

Before / after and system views where available.

Screenshots

Natscent branded storefront
Natscent branded storefront
Editorial brand presentation
Editorial brand presentation
Product discovery experience
Product discovery experience
Commerce and purchase flow
Commerce and purchase flow

Testimonial

"The collaboration was clear, responsive, and focused on turning our vision into the e-commerce experience we wanted. We were happy with the result and recommended the service."

Neil Ghura & Raluca Ghura, Owner & Operations

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